Payment Policy
Last updated: August 9, 2025
At Serena Maison, we make shopping simple, safe, and flexible by offering a variety of secure payment options. All payments are processed through trusted providers using encrypted technology to protect your personal and financial information.
Accepted Payment Methods
We currently accept the following payment options:
Credit & Debit Cards: Visa, Mastercard, American Express, Maestro
Digital Wallets: Apple Pay, Google Pay
Shopify’s Secure Checkout: Shop Pay
Buy Now, Pay Later: Klarna (subject to Klarna’s eligibility checks and terms)
Payment Processing
Your chosen payment method will be charged at the time of order.
All transactions are processed in GBP (£).
You will receive an order confirmation email once payment has been successfully completed.
Security
Our website uses SSL encryption and PCI-compliant payment processors to ensure your details remain safe and secure. We never store full payment card details on our servers.
Contact Us
If you have any questions in regard to payments please contact our customer support team.
Store name: Serena Maison
Address: 86-90 Paul Street, London, EC2A 4NE, United Kingdom
Email: support@serenamaison.com
Phone: +44 20 4538 6184
Monday - Friday: 09:00 am - 5:00 pm
(GMT+0:00) Greenwich Mean Time (United Kingdom)